Postal Hub Podcast- Inside the Returns and Reverse Logistics Business

Returns and reverse logistics, with Tony Sciarrotta from the Reverse Logistics Association

Everyone in the postal and parcel sector is talking about reverse logistics and returns… but what’s really happening with returns, and where is the sector heading? My expert guest is Tony Sciarrotta, Executive Director at the Reverse Logistics Association. We cover:
  • Rate of product returns for e-commerce vs bricks-and-mortar retail
  • The customer returns experience
  • What happens to returned goods
  • Returns in an omni-channel retail environment
  • The role of the post and parcel operators in returns
  • Future trends in returns
You can listen to The Postal Hub podcast now via the link here. You can also listen (and subscribe) to the podcast via iTunes.
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