UK vs USA Omnichannel Winner? (Part 2 of 6-part Podcast Series)
Tactical discussion on distribution-center redesign for omnichannel fulfilment and complete inventory visibility with John Munnelly, Head of Operations at John Lewis ($13+ billion British department store chain), responsible for JL’s state-of-the-art 2mn sqft automated distribution center, fulfilling to both stores and customers.
“We have managed to achieve one pool of stock serving all channels which I think has been one of the key prizes. We no longer have to accommodate a larger stock holding to accommodate the availability of both channels – so customers and department stores are served on a first-come-first-serve basis. We do have quite a lucrative position here.” John Munnelly, John Lewis
PS. This is part 2 of a 6-part podcast series. Up next is Marisa Allen, Head of Omnichannel Strategy, 7-Eleven.