Amazon is looking to take shopping to the next level by delivering products to you before you’ve even ordered them, according to a recently granted patent.
Amazon wants to start delivering packages even before customers click ‘buy’, accurding to US patent 8,615,473, for a ‘Method and System for Anticipatory Package Shipping’, granted in December. Using information including sales trends, previous orders, product searches, wish lists, shopping-cart contents, and even how long an Internet user’s cursor hovers over an item, the company thinks it can predict what you might want to buy next.
According to the patent, the packages could wait at the shippers’ hubs or on trucks until the actual order arrives. Amazon said the predictive shipping method might also work particularly well for a popular book or other items that customers want on the day they are released.
Jumping the gun
The aim of the new delivery technique is to cut delivery times and to discourage customers from actually visiting a physical shop, as Amazon believes that delays, “may dissuade customers from buying items from online merchants.” The company has recently invested inexpanding its warehouse network to ensure customers get their goods speedily, and last month unveiled a prototype for package delivery via unmanned drone.
Under the new process, (pictured in a diagram from the patent application) Amazon would send out “speculatively shipped packages” - items it thinks will be in high demand – to various “hubs” in locations the company believes are close to customers likely to buy them . Once those customers make the order, a pre-generated package ID number is assigned to the buyer and it is delivered.
Amazon may also partially fill out address details such as post codes in order to get items closer to these hubs, completing the label fully when the item is in transit. The company is even planning to target large apartment buildings, explaining that, “a package without addressee information may be speculatively shipped to a physical address … having a number of tenants.” The company believes that items such as bestselling books, which could be passed around neighbours or a friendship group, could be one such item that would work well in the new process.
Of course, the process may well backfire, with customers receiving products that they didn’t order, or didn’t want to receive – in which case Amazon says you can return them, or convert them to a gift.
Georgia Logistics compiles a monthly set of facts and figures regarding the Logistics Markets. We selected a few facts to share with you.
The European Union is working on the further liberalisation of road transport by logistics service providers. The question is whether the further liberalisation of shippers transport on own account would not be more effective and yield better results.
One of the biggest challenges for a delivery provider is achieving a successful delivery drop first time and missed deliveries are costly – estimated on average at around £23 per drop. Using mobile data technology to track items combined with proactive customer alerts plays a significant role in helping to achieve higher first time success rates.