DHL ensures safe, express delivery of IDEXX customers' time sensitive test results in minimal time
DHL Express has recently expanded its successful partnership with IDEXX Laboratories, a global leader in diagnostics and information technology solutions for animal health. In 2011, IDEXX selected DHL as its primary carrier in Europe, the Middle East and Africa (EMEA) for the express shipping of veterinary customer's time-critical deliveries to its reference laboratories. DHL's commitment to speed and reliability enables IDEXX to further enhance its logistical operations and extend its market coverage in EMEA. Given its success to date, IDEXX recently extended DHL's expedited shipping services to additional EMEA geographies, including Denmark and the Netherlands.
The partnership mainly focuses on samples sent from veterinary practices to the IDEXX Leipzig laboratory, where reference laboratory specialists work on the diagnostic test results. The Leipzig lab, which serves as the Company's central diagnostic testing center for the EMEA region, is situated in the vicinity of DHL's main European hub in Leipzig, Germany. IDEXX's new location is designed to meet customers' needs by enhancing the company's service levels for its diagnostic tests as well as ensuring operational efficiency in the EMEA region.
Reliable and efficient managing of time-sensitive testing processes
"Companies in the Life Science and Healthcare industries are looking for more reliable and efficient ways of managing time-sensitive testing processes. With our proven expertise in this sector and the power of the DHL Express global network, we are delighted to support IDEXX by offering the highest possible quality and security of shipments and in so doing help meet the company's specific logistics needs," explains David Wilson, Executive Vice President, Sales, DHL Express.
"Our Leipzig reference laboratory creates a true competitive differentiation for IDEXX. In addition to strengthening our position in existing European markets, it also opens up new opportunities to extend our reach into important emerging markets. Our aim is to further enhance our service offerings in cooperation with our key partner, DHL Express, by offering optimal quality and reliable laboratory testing services for our EMEA customers," says Andrew Ferguson, Vice President, EMEA Reference Laboratories and Customer Support, IDEXX Laboratories.